In how many days does my order get delivered?
Based on the size of your order, it can take up to 7 business days to source the fabric and print the design. Shipping may vary based on your location and express shipping availability. However, we do our best to deliver your order within 7 -10 business days.
Can all designs be printed on all fabrics?
Yes, at Symplico, we print any design on any fabric without compromising on the quality. You simply have to select your design and fabric and we will take care of everything else.
Can I buy in bulk?
Yes, you can give a bulk order at Symplico. However, shipment and delivery time may vary based on your given order.
How do I choose any design based on any theme?
We have a design library section where you can easily find countless designs based on various themes. On the top of the website, you’ll see the design library tab, click on the tab, and you will be redirected to designs based on a theme.
Does Symplico only offer printed fabric?
Yes, Symplico only offers printed fabric for now.
How to select fabric?
To select the fabric, the first step is to select the design. Once you are done selecting your design, you can select your fabric. After selecting the design, you will see an option to select the fabric on the right side of the screen, as soon as you click on the fabric section, you will be redirected to the fabric page where you can find all relevant information about each and every fabric along with the pictures. You can select your fabric and then select the size and place your order.
What are the descriptions of different fabrics available?
When you select your fabric, you will be redirected to the detailed page of fabrics where you can find detailed description of each fabric. You can also order our sample book to get a detailed idea of all our fabrics.
From where does the Symplico source the fabric?
We at Symplico are truly dedicated to customer satisfaction, and that includes crafting our printed fabric. Symplico sources the fabric from the best weavers, who supply fabric consistently.
How much stock do you maintain?
Symplico does not do bulk work. We are committed to offering high-quality custom fabric and so we do not maintain any stock. We only get the product ready when we receive the order.
How may I get Symplico’s sample book?
You can easily order our sample book from the design tool section on the top of the website. We have two different books for different purposes. You can order both 4 x 4 and 8 x 8 sample books from the website.
Why are there different prices for the same design?
Symplico is a hub of quality fabrics. We manufacture superior quality fabric under strict standards to ensure there is no loophole. We follow different manufacturing processes for every fabric to maintain the unique quality of every fabric.
Can I get a demo of how to select the design and fabric?
You can always reach us via call or email and we will be right here to guide you throughout the process.
FAQ cancellation, refund, and shipment
Is there any return policy? Why not?
We only accept returns if you receive any wrong or faulty products from our end. We do not deal with manufacturing in bulk, and hence, every order is custom-made. You can read more about our return policy on our Return & Exchange Page.
How do I create a return request?
Each and every order at Symplico is tailor-made. We do not accept any return request until there is any fault in design or fabric from our end or if you receive the wrong product.
I have created the return request. When will I get my refund?
Once you place your request for a return order, you will receive your refund in 2 weeks. We start working on your request as soon as we receive your return request to ensure you get your refund, as soon as possible.
How will I get the refund?
You will receive your refund through the same mode of transfer used while making the order. For cash on delivery order, we will directly transfer your refund through convenience mode.
Is there any exchange policy?
Yes, Symplico has an exchange and return policy. You can read about our exchange policy under our return & exchange page which is at the footer of the website.
Where should I self-ship the returns?
Once you request for return, our team will get in touch with you. You do not have to self-ship the order, our delivery agency will pick the order from you.
FAQ about privacy
Are my credit card details safe?
We at Symplico are committed to maintaining the highest standards of security to ensure that our esteemed customer’s shopping experience is private, safe, and secure. We have tied up with a payment gateway which keeps all all bank related information very secure.
How is my privacy secure?
How do I detect fraud emails/calls which present themselves as Symplico?
Symplico respects customer’s privacy and security. You can see all our official contact details that include contact numbers and email on our official website and social media accounts. You will only receive any update from our official contact and email.
FAQ about account
How to create an account at Symplico?
Creating an account with Symplico is easy. We give you different options to make you sign-up conveniently. Enter your basic details in our sign-up page or directly login via Google or Facebook.
I have changed my mobile number, how can I switch this account to my new number?
You can make the necessary changes in the account setting sections of Symplico’s website. Visit my account section and make the changes needed.
FAQ about payment
What are the different modes of payment options available?
We have both COD and prepaid options available for the payment. You can choose the one that is convenient for you. COD is only applicable till the total purchase worth INR 3,000.
How does the COD payment method work?
Symplico offers COD payment only for orders that are within INR 3000. For orders above INR 3000, advance payment is mandatory.
What is the COD limit?
We only accept COD payment for orders within INR 3000. For orders above INR 3000, you have to switch to different modes of payment that Symplico offers.
How is the GST amount decided on my purchase?
The GST amount is flat 5% on all your orders at Symplico. It's flat 5% on all orders.
FAQ about coupons and wallet
How can I use the coupon?
We offer coupons for added discounts. If you have a coupon, you can use it to enjoy a great discount on our products. While you make the payment, you’ll be asked, if you have a coupon, enter the coupon code and enjoy the % discount offered by the particular coupon. Each coupon will be different, and the % of discount offered is different.
How will my Symplico wallet work?
We don't have a wallet for now.
FAQ about how to reach us
How do I contact you?
You can reach us at our email id: email@example.com