Can I return or exchange what I ordered at Symplico?
Symplico is about crafting unique fabrics for unique personalities. The happiness of our customers by delivering bespoke fabric is extremely important to us. Each and every order is tailor-made for the individual who orders it.
We understand sometimes you might want to return the product for a valid reason, as it may have not met your expectations. As we manufacture on-demand as per the customer’s selection, we can not stock it back in our inventory as it is not going to be used by any other customers. So we have some conditions that need to be fulfilled by customers to place return requests.
1. The return request must be raised within 7 days from the date of delivery on mail at firstname.lastname@example.org
2. Return request is NOT APPLICABLE on Sample Books and 8 X 8 Inch Samples.
3. Please mention your order number, for us to track the details.
4. In case you want us to reprint the order, please include all relevant information along with a photo of the issues (that you received) and order number to raise the RE-PRINT REQUEST over email (email@example.com ) for quicker and smoother processing. Once we confirm, please courier the order (Address is mentioned below) for us to check and update you for the same.
5. The product should be in the same condition as delivered.
6. Damaged, stained, torn products will not be acceptable.
7. If by any chance the acceptable return duration is over, feel free to contact us on our email firstname.lastname@example.org
Once we confirm the return, you will have to ship the courier at: 4th Floor, Plot No. 361, Sachin G.I.D.C, Surat. 395230.
Note: We recommend using a reliable courier service, to avoid any hassle.
The refund will only be initiated once we receive the order in a valid condition with your bank details over mail for us to start the refund process.